What the study found
Strengthening academic digitalization policies was reported to contribute significantly to better service quality at the university studied. The authors describe this as being supported by digital innovation, more efficient academic and administrative work, and broader access to services.
Why the authors say this matters
The authors conclude that leadership policy reinforcement through digital technology can help address internal challenges and improve the competitive quality of university graduates in the global arena. They also present academic digitalization as a strategic way to improve student services in the era of disruption.
What the researchers tested
The study used a qualitative approach with a case study method at UIN Maulana Malik Ibrahim Malang. Data came from in-depth interviews, documentation studies, participant observation, and institutional documents related to academic digitalization policies.
What worked and what didn't
The results indicate that digitalization policies supported service quality through 'new ways of working,' digital innovation for academic and administrative efficiency, accountable budget allocation within the RKAKL to expand service access, and the university mission to integrate science and Islam in learning policies and student administration. The abstract also states that weak basic digital services, such as internet networks, servers, applications, and data security, can lead to a decline in student quality.
What to keep in mind
The summary describes a single case study at one university, so the findings are limited to that setting. The abstract does not describe specific numerical measures, comparison groups, or detailed limitations.
Key points
- The study reports that strengthening academic digitalization policies improved student service quality.
- Digital innovation was described as helping academic and administrative efficiency.
- Accountable budget allocation within the RKAKL was said to expand service access.
- The authors link digital policy reinforcement to better graduate competitiveness in the global arena.
- The abstract warns that weak internet, servers, applications, or data security can harm student quality.
Disclosure
- Research title:
- Digital policy strengthening improved student service quality
- Authors:
- Muh Hambali
- Institutions:
- Universitas Islam Negeri Maulana Malik Ibrahim
- Publication date:
- 2026-02-23
- OpenAlex record:
- View
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