What the study found
The study found that automation significantly improved the operational efficiency of insurance companies in Saudi Arabia. It was associated with faster claims processing, better data accuracy, fewer human errors, higher employee productivity and job satisfaction, and improved customer experience.
Why the authors say this matters
The authors conclude that automation is a critical driver of operational efficiency and competitiveness for insurance companies in Saudi Arabia. They also recommend greater investment in automation technologies, employee training, policy review, and stronger coordination across departments to support digital transformation.
What the researchers tested
The researchers used a descriptive-analytical approach and collected data with an electronic questionnaire. The survey was sent to a random sample from 10 insurance companies in Saudi Arabia and targeted 175 employees from claims, financial services, marketing, and information technology; 150 valid responses were analyzed.
What worked and what didn't
Automation was reported to reduce claims processing time, improve data accuracy, and minimize human errors. The results also indicated higher productivity and job satisfaction in automated environments, along with better customer experience through faster service and improved service quality. The abstract does not report specific areas where automation did not help.
What to keep in mind
The summary available here is limited to the abstract, so detailed limitations are not described. The findings come from employee survey responses in 10 insurance companies in Saudi Arabia, so the scope is limited to that sample and setting.
Key points
- Automation was reported to improve operational efficiency in Saudi insurance companies.
- Claims processing time decreased, while data accuracy improved and human errors were reduced.
- Employees in automated environments reported higher productivity and job satisfaction.
- Customer experience improved through faster service delivery and better service quality.
- The authors recommend more investment in automation, employee training, policy review, and interdepartmental integration.
Disclosure
- Research title:
- Automation improved operational efficiency in Saudi insurance companies
- Authors:
- Abdullah Al-Raqiba
- Institutions:
- Mediterranean University
- Publication date:
- 2026-02-25
- OpenAlex record:
- View
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