What the study found
The study found that replacing fragmented, reactive maintenance procedures with an automated, standards-aligned tracking system can improve Integrated Security Management System (ISMS) reliability, accountability, and compliance in private security firms in Nairobi County.
Why the authors say this matters
The authors conclude that the findings support adoption of ISO/IEC 27001-aligned maintenance frameworks and phased deployment of the developed system. They also say the work provides a validated maintenance tool, evidence to inform regulatory frameworks, and an extension of Design Science Research to context-driven ISMS solutions supporting Kenya’s Private Security Regulation Act (2016) and SDG9.
What the researchers tested
The researchers used a two-phase Design Science Research approach grounded in General Systems Theory, the Technology Acceptance Model, and Total Productive Maintenance. They first carried out a diagnostic quantitative survey of current and best ISMS maintenance practices, then designed, developed, and validated an ISMS Maintenance Tracking System through User Acceptance Testing (UAT).
What worked and what didn't
Current maintenance practices were reported as weak and negatively associated with system effectiveness (B = -0.893, p < 0.001; R² = 0.423). Best practices such as preventive scheduling, SLA monitoring, and real-time logging positively predicted effectiveness (B = 0.815, p < 0.001; R² = 0.350), and the combined model explained 75% of the variance in effectiveness (F(2,60) = 89.812, p < 0.001; R² = 0.750). UAT showed high usability and functionality, with over 90% satisfaction across modules.
What to keep in mind
The abstract does not describe detailed limitations beyond the study’s Nairobi County private security context. The findings are based on a sample of 90 respondents with a 70% response rate, so the available summary does not show how broadly the results apply outside this setting.
Key points
- An automated, standards-aligned maintenance tracking system was linked to better ISMS reliability, accountability, and compliance.
- Weak current maintenance practices were negatively associated with system effectiveness.
- Preventive scheduling, SLA monitoring, and real-time logging were positive predictors of effectiveness.
- The combined model explained 75% of the variance in effectiveness.
- User Acceptance Testing found over 90% satisfaction across modules.
Disclosure
- Research title:
- Automated tracking improved ISMS reliability in Nairobi security firms
- Publication date:
- 2026-04-05
- OpenAlex record:
- View
- Image credit:
- Photo by Ofspace LLC on Unsplash · Unsplash License
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