Concept: AI in Service Interactions
Towards AI Literacy in L1 Education: Examining L1 Teachers’ Beliefs About Generative AI
Dutch secondary teachers' views on generative AI in first-language instruction
Ritchy: Combining AI Automation with Human Quality Assurance in University IT Support
How human review keeps AI support systems reliable and trustworthy
Where Automation Meets Augmentation: Balancing the Double-Edged Role of Generative AI in Management Consulting
How consulting firms can leverage AI tools while protecting critical skills and quality.
Situated Understanding of Errors in Older Adults’ Interactions with Voice Assistants: A Month-Long, In-Home Study
How older adults handle voice assistant errors in their homes
Reimagining Emotion AI at Home: Exploring the Potential of Emotion-adaptive Eco-feedback in Personal Assistant Using Matchmaking for AI
How emotion-sensing home assistants can improve energy use and well-being
Cleo: A Transparent and Controllable Chatbot for Conversational Commerce
A shopping assistant that explains its product recommendations and prevents AI hallucinations
AI-Driven Banking Technologies: Exploring Consumer Adaptation and Sentiments towards Future Finance
How customers embrace AI banking while grappling with data security and trust concerns
Beyond the Conversational Paradigm: Models, Design Principles, and Tools for Advancing the Spectrum of Human-LLM Interaction
Exploring how people interact with AI beyond chatbots through visual and interactive interfaces
Neural Transparency: Mechanistic Interpretability Interfaces for Anticipating Model Behaviors for Personalized AI
Predicting how AI chatbot designs will behave before deployment through neural feature analysis
AI-Integrated Jewelry E-Commerce Platform: A Full-Stack Web Application with Generative Design, Conversational AI, and Real-Time Market Intelligence
Bringing personalized design and AI assistance to traditional jewelry retail
