Focal Interest
Focal Interest

AI in Service Interactions

External reference: https://openalex.org/T12128

  1. Assessing the Critical Failure Factors of AI Chatbots for Research Using ISM Approach
    Study using interpretive structural modeling to analyze critical failure factors of AI chatbots in academic research, revealing researcher knowledge deficiency as the primary constraint.
  2. CropCare-RAG gives grounded answers for crop disease queries
    Agricultural advisory system integrating vision-language models and retrieval-augmented generation for reliable crop disease identification and knowledge-grounded farmer guidance.
  3. AI is linked to fewer traditional marketing job offers in Poland
    Mixed-methods study analyzing AI impact on marketing industry labor markets, job roles, and practices, with focus on Polish market trends and workforce skill shifts.
  4. Designing for Public Enlightenment: Enhancing Generative AI Literacy on Socio-technical Aspects in Informal Learning Spaces
    Research develops interactive learning interventions for informal settings to address the public literacy gap in understanding generative AI's socio-technical risks and benefits.
  5. Nexa reports improved support efficiency and scalability
    AI-powered multi-tenant SaaS platform integrating chatbots and voice assistants for scalable automated customer support with real-time dashboards and dynamic knowledge bases.
  6. Thai startup study identifies key chatbot features for financial modeling
    Exploratory factor analysis identifies ease of use, recommendation capability, and advanced features as key factors for financial modeling chatbots serving startups.
  7. Chinese nursing students showed moderate AI literacy
    Cross-sectional study of 423 Chinese nursing students identifies moderate AI literacy with deficient ethics competency and determinants including usage frequency and attitudes.
  8. AI tool use linked to higher academic stress in college students
    Survey of 624 undergraduates found AI tool usage experience predicted academic stress; loneliness partially mediated this link and academic self-efficacy moderated the pathway to loneliness.