Focal Interest
Focal Interest

Service delivery framework

  1. E-governance improved public service delivery in Zanzibar
    Study of e-governance effectiveness in Zanzibar finds digital accessibility most critical for public service delivery, followed by resource utilization and accountability mechanisms.
  2. Governance of hospital revenue was linked to health service delivery
    Study examines how revenue governance and leadership in Kenya's Level 5 public hospitals affect health service delivery, finding leadership quality moderates governance effectiveness.